New ITS Service Desk Identity Verification Process Now in Effect We continue to enhance our processes to provide improved security and a better IT experience when you need to reset your network password or unlock your network account.
Make CHI Easy Access Your First Choice
1. Make CHI Easy Access self-help tools your first choice for completing these tasks. It’s quick and easy and you do it yourself without a call to the ITS Service Desk. Go to chieasyaccess.org and click Register Now to complete one-time registration. Note: CHI Easy Access is not yet available for CHI Health in Nebraska, the Texas Division or CHI Alexius Health—Bismarck.
If You Contact the ITS Service Desk, Be Ready to Verify Your Identity
2. If you need to contact the ITS Service Desk, ITS Service Desk agents are required to verify your identity before providing network password reset or network account unlock assistance:
Our new user verification process uses the Secure Remote Access two-factor authentication tool from Duo to verify your identity. You must be registered for Secure Remote Access. The ITS Service Desk agent will ask you to respond to a text or phone call to your registered two-factor authentication device. If you are not registered, the agent will offer to walk you through the registration process. You must be on the CHI network (in a facility or connected via VPN) to register for Secure Remote Access.
If you are not registered for Secure Remote Access and unable to register for it at the time of your call, you will be asked to answer two of the following three questions: your network username; the last four digits of your Social Security Number; and your month and year of hire. We eventually plan to retire this method of verifying caller identity, so register for Secure Remote Access today.
If you cannot answer the questions, the ITS Service Desk will email your manager. Your manager must then contact the desk and verify your identity before you can get the needed assistance. This will result in a delay for assistance until your manager responds.
New Identify Verification Process for Non-Employees on the Way
3. When possible, non-employees will also use the Secure Remote Access two-factor authentication tool to verify their identity when contacting the ITS Service Desk for network password reset or network account unlock assistance. Additional verification processes for non-employees are being decided. Details will be shared as they are available.
How to Register for Secure Remote Access
More than 90,000 CHI users have registered for Secure Remote Access, powered by Duo. We’re also using it for remote access to applications including Citrix, Outlook Web Access and InsideCHI. Secure Remote Access uses two steps to verify someone’s identity, providing an extra layer of security for you and our patients.
If you have not yet registered for Secure Remote Access, you and your manager will receive emails requesting that you do so.
From on our network:
Complete CHI Easy Access registration from chieasyaccess.org. At the end of the enrollment process you’ll see a screen that includes a Duo icon. Click on it to complete Secure Remote Access registration.